Terms and Conditions

These website terms and conditions (“Terms of Use”) is a legally binding document between User and U2Ushop.com (both terms defined below) in the form of an electronic contract and these Terms of Use does not require any physical, electronic or digital signature.

These Terms of Use of the website located at the URL www.u2ushop.com (the Website) is between U2USHOP.COM FZC (hereinafter referred to as "U2U" or "U2UShop" or “U2UShop.com” or "We" or "Us" or "Our") and the guest users or registered users of the Website (hereinafter referred to as "You" or "Your" or "Yourself" or "User") describe the terms on which U2UShop offers You access to the Website and such other services as are incidental and ancillary thereto ("Services"). 

Please read these Terms of Use carefully before using or registering on the website or accessing any material, information or services through the website.  If you do not agree with these Terms of Use, please do not use the website.


1.1 U2USHOP.COM FZC is an online marketplace and is limited to managing the Website to enable sellers to exhibit, promote, advertise, display, make available and offer to sell the products and to enable buyers to purchase the products so offered ("Products"), and other incidental Services thereto ("Services") including use of the Website by any User.

1.2 These Terms of Use are subject to revision by U2U at any time and hence the Users are requested to carefully read these Terms of Use from time to time before using the Website. The revised Terms of Use shall be made available on the Website periodically and You can determine when U2UShop last modified any part of the Agreement by referring to the "Last Updated" legend provided in that document. U2UShop may require You to provide Your direct or indirect consent to any update in a specified manner before further use of the Website and the Services. If no such separate consent is sought, Your continued use of the Website and/or Services, following such changes, will constitute Your acceptance of those changes.


2.1 The Website is an electronic marketplace that (i) provides a platform for Users (who are sellers) to advertise, promote, exhibit, make available and offer to sell various Products to other Users (who are buyers / customers), and (ii) a platform for such other Users to accept the offer to sell of the Products made by the sellers on the Website and to make payments to the sellers for purchase of the Products, and (iii) services to facilitate the engagement of buyers and sellers on the Website, and (iv) such other services as are incidental and ancillary thereto. The Services are offered to the Users through various modes which may include but not limited to issue of vouchers and/or coupons that can be redeemed for various Products.


3.1 You represent that You are of legal age to form a binding contract and are not a person barred from receiving the Services under the laws as applicable in the jurisdiction. The Services are not available to minors under the age of eighteen (18) or to any Users suspended or removed from the U2U system for any reason whatsoever. If You are disqualified as per the preceding sentence, You shall not be permitted to avail of the Services or use the Website. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this Terms of Use and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.

3.2 U2U reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.

3.3 You shall not have more than one active Account (defined hereunder) on the Website. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another person.


4.1 If You use the Website, You shall be responsible for maintaining the confidentiality of your USER ACCOUNT and Password and You shall be responsible for all activities that occur under your USER ACCOUNT and Password. You shall ensure that the Account Information provided by You in the Website's registration form is complete, accurate and up-to-date. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website. Use of another user's Account Information for availing the Services is expressly prohibited.

4.2 You may access and use the Website and the Services either as a registered user or as a guest user. However, not all sections of the Website and Services will be accessible to guest users. 


5.1 Data protection is a matter of trust and Your privacy is important to us. We shall therefore only use your name and other information which relates to You in the manner set out in this Privacy Policy. We will only collect information where it is necessary for Us to do so and We will only collect information if it is relevant to our dealings with You.

5.2 When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us (or our licensees) periodically and/or as and when required. We (or our licensees) may communicate with you by email or by such other mode of communication, electronic or otherwise.

5.3 You grant U2U a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to use any information or material, personal or otherwise, that you provide to us or other users of the Site and/or post on the Site in the registration, bidding, buying, listing or selling process, in the feedback area or through any e-mail or by way of any other feature or use of the Site (the "Information") for the purposes of operating and promoting the Site in accordance with this Terms of Use. You are solely responsible for the Information, and we act as a passive conduit for your online distribution and publication of the Information.  You acknowledge and agree that U2U may also release your Information to any authorities or in association with any legal proceedings.


6.1 U2U, currently, does not charge any fee for browsing the Website or buying the Products on the Website. However, U2U reserves the right to charge, modify or waive Users fees for the use of the Website and Services as a whole, or certain features of the Website / Services. You agree to pay any such fees, as may be applicable to the Services that You use. Your continued use of the Website / Services after such change in the fees will be considered to be Your acceptance of such changes, and the applicability of these Terms of Use to such changes.

6.2 You agree to provide correct and accurate financial information, such as credit/debit card details to the approved payment gateway or pre-paid payment instrument account details for availing Services on the Website. You shall not use the credit/debit card or pre-paid payment instrument which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/debit card or pre-paid instrument account. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order or in accordance with the terms of the Privacy Policy. You will be solely responsible for the security and confidentiality of Your credit/debit card details or pre-paid instrument account. U2U expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card or pre-paid instrument account.


7.1 You agree to adhere to all limitations on distribution, use and reproduction of any materials (such as the Product catalogues, Site architecture, Seller information, etc.) that Your access on the Website in accordance with clause 8.

7.2 You agree not to access (or attempt to access) the Website or Services by any means other than through the interfaces that are provided by U2U. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Website, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.

7.3 If you believe that any Content or User Content (as defined herein) or other content available on the Website does not comply with the terms of the Agreement(s) or applicable law, You may report such content.

7.4 The Website may allow you to post certain content, data or information of Your own such as allowing You to rate Products, seller, post your comments, and reviews in relation to Products on specific pages of the Website, as well as submit any suggestions, comments, questions or other information to U2U using the Website / Services (collectively referred to "User Content"). You, being the originator of the User Content, are responsible for the User Content that You upload, post, publish, transmit or otherwise make available on the Website. You represent that you have obtained all relevant consents and approvals in order to post any User Content. You further represent that all such User Content will be in accordance with applicable law. You acknowledge that U2U does not endorse any User Content on the Website and is not responsible or liable for any User Content. You agree that the right to disable access to the User Content on the Website is reserved by U2U.

7.5 You agree, understand and acknowledge that the Website is an electronic marketplace that provides an electronic platform where various Users may electronically meet and interact with each other. You further agree and acknowledge that U2U is only a intermediary and is not and cannot be a party to or control in any manner any advertisement, exhibition, making available, offer to sell or transactions of sale or purchase of Products on the Website as U2U is not the seller of the Products. Henceforth, any contract for the sale / purchase of Products on the Website is a bipartite contract between You and the sellers (if You are a buyer) or You and the buyer (if You are a seller). Further, U2U does not guarantee, warranty or provide any assurance on the behaviour of any User of the Website including any guarantee, warranty or assurance that any User (whether buyer or seller) will complete any transaction or act in a prudent manner.

7.6 When you use the Website and/or the Services You specifically undertake not to host, display, upload, modify, publish, transmit, update or share any information or Content that:

·         belongs to another person and to which the User does not have any right to;

·         Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;

·         harms minors in any way;

·         is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;

·         deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

·         infringes any patent, trademark, copyright or other proprietary rights;

·         contain software viruses or any other computer code, files or programs designed to interrupt destroy or limit the functionality of any computer resource;

·         engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);

·         attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any U2U server, or to any of the Services offered on or through the Website, by hacking, password mining or any other illegitimate means;

·         disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;

·         use the Website or Content to solicit the performance of any illegal activity or other activity which infringes the rights of U2U or other third parties;

·         falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

·         threatens the unity, integrity, defence, security or sovereignty of UAE, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting of any other nation;

·         violate any applicable laws or regulations for the time being in force within or outside UAE;

·         violate the terms of the Agreement.

7.7 U2U does not pre-screen User Content and has no obligation to monitor any User Content. However, U2U at its discretion and/or in accordance with applicable law may monitor any User Content and may remove any User Content from the Website if U2U determines in its sole discretion that such User Content is in violation of these Terms of Use or any applicable law.

7.8 Any purchase of the Products from the Website will be strictly for personal use of the User. The User hereby expressly agrees that any merchandize or Services purchased by the User will not be sold, resold, bartered or in any way used for any commercial purposes or for profit.

7.9 There may be certain orders that U2U is unable to process or pass on buyer's order to the seller and must cancel. Some situations that may result in U2U's inability to process or pass on buyer's order to the seller include, without limitation, non- availability of the Website service, force majeure, credit limitations or suspected fraud.

7.10 You represent and warrant that (i) You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.


8.1 The Website and its processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), video, artwork and computer code (collectively, the "Content") on the Website is owned and controlled by U2U or its licensors and the design, structure, selection, arrangement, coordination, expression, including tangible and intangible look and feel of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights. Through Your use of the Website, by no means are any rights implied or expressly granted to You in respect of such Content. U2U reserves the right to change or modify the Content from time to time at its sole discretion.

8.2 The trademarks, logos and service marks displayed on the Website ("Marks") are the property of U2U or their sellers or respective third parties. You are not permitted to use the Marks without the prior consent of U2U, the seller and/or the third party that may own the Marks.

8.3 Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, U2U owns all intellectual property rights to and into the trademark "U2UShop.com", and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

8.4 Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from U2U or thirty party owner of such Content.

8.5 The listing and/or sale of counterfeit products on U2Ushop, including any products that have been illegally replicated, reproduced, manufactured, or not for sale in a particular territory is strictly prohibited. If an infringing product or listing is discovered, the product will be removed, at the sole discretion of U2Ushop. The seller understands that he/they shall also be subject to being permanently barred from listing or selling on the site under any other seller name, all the money collected on behalf of the seller  which are due to be paid would be withheld, and further legal action would be pursued against the seller.


9.1 As an USER, You will not directly or indirectly, offer, attempt to offer, trade in, attempt to trade in, or include descriptions or links to any of the following items:

·         used, counterfeit, illegal reproduction, samples, and testers of any kind of product

·         living or dead creatures and/or the whole or any part of any animal which has been kept or preserved by any means whether artificial or natural including rugs, skins, specimens of animals, antlers, horns, hair, feathers, nails, teeth, musk, eggs, nests, other animal products of any description the sale and purchase of which is prevented or restricted in any manner by applicable laws;

·         weapons of any description;

·         liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description, medicines, palliative/curative substances;

·         medicines of any nature;

·         securities, including shares, bonds, debentures, or any other financial instruments or assets of any description;

·         religious items, including books, artifacts, etc. of any description or any other such item which is likely to affect the religious sentiments of any person;

·         antiquities and art treasures as defined in applicable laws pertaining to antiquities and national treasures;

·         used cellular phone SIM Cards, except if the transaction is in accordance with the local operators' rules pertaining to transfer of ownership of the same;

·         items that to your knowledge are defective, fake, damaged, false or misleading or that may through normal use harm another Site user's interest or health;

·         any items identical to other items you have up for auction but which are priced lower than your other items' price, the reserve price of such other item / minimum bid amount;

·         fresh food;

·         charity and fund raising;

·         event tickets;

·         software, e-books, mp3, etc.;

·         government documents, IDs, and/or licenses;

·         lottery tickets or raffle coupons;

·         political memorabilia;

·         non-transferable vouchers; and chemicals.


10.1 If You are not satisfied with the product(s) purchased from the U2U electronic platform, You can return it within 15 calendar days from the day You received Your order and get a refund by either calling our customer support team or by filling the contact us form on our site.

10.2 You will then receive an email from our customer support team regarding the pickup information.

10.3 One of our courier partners will schedule Your return pick up in 3 to 5 working days. It is Your responsibility to ensure that the product(s) is in its original packaging with no labels/bar code damaged.

10.4 Upon receipt of the returned product(s), our return item/product department team will inspect and process for the refund accordingly.  In the event of damage to: (i) the product by the User, or (ii) original packaging, labels or bar code, there will be no refund applicable.

10.5 In the event of product warranties, we seek to assist Buyers who have been defrauded by qualified Sellers. If at the time of delivery and/or within five calendar days from the date of delivery of the product(s), if any defect is found (Dead on Arrival), then the buyer of the product can ask for replacement of the product from the seller.  If U2U has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then U2U may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that User and any related Users from availing protection through this program.


11.1 In the event of an order being cancelled by a Seller, You will be informed through a call or email that the item is not available. If the payment method was through a credit or debit card, for such cancelled orders, the charged amount will be refunded to User’s U2U account within 10 working days (it may also take up to a month depends in the case of certain banks).

11.2 You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.


12.1 It is at the sole discretion of U2U, whether to use a single courier partner for delivery of product(s) in an order.  Delivery charge varies with each Seller and also location of the User.  Delivery charges will be indicated prior to making the payment.  Hence, it is the obligation of the User to review the delivery charges prior to making the payment.

12.2 Our courier partner will call and schedule a time for delivery of the order(s).

12.3 In the event of our courier partner not able to reach You for a maximum of three working days, we reserve the right to cancel the order.  If the payment was made through a debit or credit card, the charged amount will be refunded to User’s U2U account within 10 working days (it may also take up to a month depends in the case of certain banks) after deducting any applicable charges.


13.1 You may use the gift voucher or discount coupon code at the time of checkout prior to processing the order before expiry of the gift voucher or discount coupon.


14.1 The Website, Services, Content, User Content and any third party Content are provided by U2U on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, or merchantability for a particular purpose.  Without limiting the foregoing, U2U make no warranty that

·         The website or the services will meet your requirements or your use of the website or the services will be uninterrupted, timely, secure or error-free;

·         The results may be obtained from the use of the website or services will be effective, accurate or reliable; or

·         Any errors or defects in the website or services will be corrected.  No advice or information, whether oral or written, obtained by You from U2U or though the website, content or from use of the services shall create any warranty not expressly stated in these Terms of Use.

14.2 To the minimum extent permitted by applicable law, U2U will have no liability related to User Content and/or third party content under Intellectual Property Rights, libel, privacy, publicity, obscenity or other laws.  U2U also disclaims all liability with respect to the misuse, loss, modification or unavailability or any User Content and/or third party content.


15.1 You agree to indemnify, defend and hold harmless U2U, its subsidiaries, affiliates, vendors, agents and their respective directors, officers, employees, contractors and agents (herein after individually and collectively referred to as "indemnified parties") from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the indemnified parties that arise out of, result from, or in connection with (i) Your breach of the Agreement(s); or (ii) any claims made by any third party due to, or arising out of, or in connection with, Your use of the Website; or (iii) any claim that any Third Party Content / content, information or materials provided by You caused damage to a third party; or (iv) Your violation of any rights of another, including any intellectual property rights.

15.2 Notwithstanding anything to contrary in the Agreement(s), U2U’s entire and aggregate liability to You under and in relation to these Terms of Use or otherwise shall not exceed the greater of UAE Dirhams FIFTY (AED 50) or the amount of fees, if any, paid by You to U2U under the relevant order to which the cause of action for the liability relates.


16.1 The Agreement will continue to apply until terminated by either You or U2U as set forth below. If You want to terminate Your agreement with U2U, You may do so by closing Your USER Account for all of the Services that You use.

16.2 You agree that U2U may, in its sole discretion and with or without notice, terminate Your access to the Website if U2U determines that You have violated the terms or any other Agreement(s). You also agree that any violation by You of the Terms of Use will cause irreparable harm to U2U, for which monetary damages may be inadequate, and You consent to U2U obtaining any injunctive or equitable relief that U2U deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies U2U may have at law or in equity.

16.3 U2U may, at any time, with or without notice, terminate these Terms of Use (or portion thereof, such as any individual Additional Terms) with You if:

·         we are required to do so by law or upon request by any law enforcement or other government agencies;

·         In our opinion, the provision of the Services to You by U2U is, no longer commercially viable;

·         we have elected to discontinue, with or without reason, access to the Website, the Services (or any part thereof); or

·         In the event U2U faces any unexpected technical issues or problems that prevent the Website and/or Services from working.


17.1 If you believe that there is any content available on the Website which is contrary to U2U's policies or applicable law ("Objectionable Content"), then please notify us: legal@u2ushop.com.  When you send such Objectionable Content Notice, please ensure that your notification contains the following details: (i) Your name, email id, phone number and address; (ii) The exact nature of the Objectionable Content (i.e., the Objectionable Content is a Product being sold by a Seller on the Website or is a Product review or a Product description or in relation to IP Rights); (iii) The exact location including the relevant web page where the Objectionable Content was found; and (iv) Why you consider the content to be objectionable.

17.2 When we receive such Objectionable Content Notice, we will evaluate the contents of the Notice and we may take such action as we deem appropriate in keeping with our policies and applicable law which may include, asking further details from you or taking down the content that was the subject matter of Your Notice.


18.1 Any feedback You provide to this Website shall be deemed to be non-confidential. U2U shall be free to use such information on an unrestricted basis. You are not entitled to any compensation or reimbursement of any kind from U2U for the feedback under any circumstances.  Further, in the event that U2U makes any changes or modifications to the Website, Content and / or Services on the basis of any such feedback, You shall not have any rights including any intellectual property rights in such changes or modifications to the Website, Content and / or Services. You expressly waive any and all rights in such changes or modifications to the Website, Content and / or Services, and assign to U2U, all worldwide rights including any intellectual property rights to such changes or modifications to the Website, Content and / or Services, in perpetuity.

18.2 In the event of any complaints, please feel free to write to us: complaints@u2ushop.com or call our customer support team.


19.1 Notice: All notices with respect to these Terms of Use from U2U will be served to You by email or by general notification on the Website.

19.2 Assignment: You cannot assign or otherwise transfer the Agreements, or any rights granted hereunder or any obligations, to any third party and any such assignment or transfer or purported assignment or transfer shall be void ab initio. U2U’s rights and/or obligations under the Agreement are freely assignable or otherwise transferable by U2U to any third parties without the requirement of seeking Your prior consent. U2U shall have right to transfer Your Account and Account Information to a third party who purchases U2U's business.

19.3 Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Agreement, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Agreement shall continue in full force and effect. U2U may amend in a reasonable manner such provision to make it enforceable and such amendment will be given effect in accordance with the amendment terms of these Terms of Use.

19.4 Waiver: Any failure or delay by a party to enforce or exercise any provision of the Agreement, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party's rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under these Terms of Use or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.

19.5 Principal to Principal Relationship: You and U2U are independent contractors, and nothing in these Terms of Use will be construed to create a partnership, joint venture, association of persons, agency (disclosed or undisclosed), franchise, sales representative, or employment relationship between You and U2U.

19.6 Force Majeure: If performance of any service or obligation under these Terms of Use or other Agreement by U2U is, or other third parties including its Sellers in fulfilment of any purchase or sale transaction (for example, courier partner, customer support, payment gateways etc.) are, prevented, restricted, delayed or interfered with by reason of labour disputes, acts of God like floods, lightning, severe weather, earthquakes, etc., utility or communication failures, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of U2U or its third parties performing such services as sub-contractor to U2U and could not have been prevented by reasonable precautions (each, a "Force Majeure Event"), then U2U shall be excused from such performance to the extent of and during the period of such Force Majeure event.

19.7 Sales of Counterfeit Products: The seller accepts and agrees that in the event of U2Ushop or its users identify a product listed on U2Ushop as counterfeit including any products that have been illegally replicated, reproduced, manufactured, or not for sale in a particular territory, the seller’s details can be shared with the concerned government authorities.

Under the UAE Federal Law No. 4 of 1979 and Federal Law No. 37 of 1992, sale of counterfeit items is considered a fraud and a punishable offence. Also, as per the “Anti-Commercial Fraud Law” passed by UAE Federal National Council (FNC), a minimum fine of AED 50,000 (going up to AED 250,000) will need to be paid to the government in the event of such incident.

In the event of any products bought on the U2Ushop website is confirmed beyond doubt to be a counterfeit, sample, tester, products without territorial or intellectual property rights, illegal reproduction or sales without permission, the seller will pay the fines and any other penalties/fees to the government.  The User and U2Ushop will be compensated for any amount of money lost or spent in the transaction.


20.1 This Agreement, and any non-contractual matters or obligations arising out of this Agreement or the Services, shall be governed by, and construed in accordance with, the laws of United Arab Emirates (UAE).

20.2 Any dispute relating to this Agreement or the Services shall be resolved as set forth in UAE.